Table of Contents
1.0 INTRODUCTION
2.0 BASIC PRINCIPLES
3.0 LADYBOSS CHAMPION RESPONSIBILITIES
4.0 AGREEMENTS & GENERAL UNDERSTANDINGS
5.0 BUSINESS ENTITIES
6.0 POLICY VIOLATIONS
7.0 DISCIPLINARY ACTION
8.0 DISPUTE RESOLUTION
9.0 PAYMENT OF COMMISSIONS & BONUSES
10.0 ORDERING PRODUCT
11.0 LADYBOSS OPPORTUNITY
12.0 PROPRIETARY INFORMATION & TRADE SECRETS
13.0 PRIVACY POLICY
14.0 PRODUCT INSPECTION, QUALITY CONTROLS, ADVERTISING, PROMOTIONAL MATERIAL, USE OF LADYBOSS AND TRADEMARKS
15.0 INTERNATIONAL MARKETING
16.0 SUBSCRIBE & SAVE CANCELLATION
17.0 SHIPPING POLICY
1.0 INTRODUCTION
“The Mission of LadyBoss is to help women lose weight and love themselves again. We will help women gain back their confidence, improve the overall quality of their life, and change the health of their entire family tree. We will do this by providing the best information, products, and services possible in the three pillars of fitness, nutrition, and accountability. We will know we are successful each time we create a complete physical and mental transformation in one of our customers.”
We believe our Mission Statement to our very core, and we know that you do too. By surrounding yourself with like-minded people you will truly change your life and the lives of others. Welcome to a new chapter in your life!
The following Policies & Procedures (often referred to as the P&P) give you the roadmap to build your LadyBoss business and keep it on the right track.
1.1 Mutual Commitment Statement
1.2 Code of Ethics
1.3 The Champion Agreement
1.4 Amendments to the Champion Agreement
2.0 BASIC PRINCIPLES
2.1 Becoming a LadyBoss Champion
2.2 New Champion Enrollment
3.0 LADYBOSS CHAMPION RESPONSIBILITIES
3.1 Correct Address
3.2 Training and Leadership
3.3 Sponsorship
3.4 Unethical Sponsoring
3.5 Cross Sponsoring Prohibition
3.6 Solicitation for Other Companies or Products
4.0 AGREEMENTS & GENERAL UNDERSTANDINGS
4.1 Rights Granted
4.2 LadyBoss Account Renewals and Termination of the Champion’s LadyBoss Account Due to Nonpayment of the Annual Membership Renewal Fee.
4.3 Effect of Termination
4.4 Modifying a Champion’s LadyBoss Account
4.5 Unauthorized Transfer & Re-Enrollment
4.6 Change of Sponsors for Champion
4.7 Change Organizations
4.8 Champion Lounge
4.9 Voluntary Termination
4.10 Involuntary Termination
5.0 BUSINESS ENTITIES
5.1 Definition
5.2 Indemnification for Actions
5.3 Insurance
6.0 POLICY VIOLATIONS
6.1 Reporting Policy Violation
6.2 Adherence to the LadyBoss Compensation Plan
6.3 Adherence to Laws and Ordinances
6.4 Compliance with Applicable Income Tax Laws
6.5 One LadyBoss Business Per Champion
6.6 Actions of Household Members or Affiliated Parties
6.7 Identification Numbers and Pay-Out
6.8 Sell, Assign, or Delegate Ownership
6.9 Separating a LadyBoss Business
6.10 Succession
7.0 DISCIPLINARY ACTIONS
7.1 Imposition of Disciplinary Action - Purpose
7.2 Consequences and Remedies of Breach
7.3 Suspension Procedures
8.0 DISPUTE RESOLUTION
8.1 Grievances Against Another Champion
8.2 Mediation Disputes Between a Champion and LadyBoss
8.3 Severability
8.4 Waiver
8.5 Governing Law
8.6 Class Action Waiver
9.0 PAYMENT OF COMMISSIONS & BONUSES
9.1 Bonus and Commission Qualifications
9.2 Computation of Commissions and Discrepancies
9.3 Adjustments to Bonuses and Commissions for Returned Products or Champion Memberships
10.0 ORDERING PRODUCT
10.1 General Product Ordering Policies
10.2 Sales to Customers
10.3 Insufficient Funds
10.4 Credit Card Purchases
10.5 Sales Tax Obligation
10.6 Refund Policy
10.7 Return Process
11.0 LADYBOSS OPPORTUNITY
11.1 Presentation of Compensation Plan
11.2 Sales Requirements Are Governed by the Compensation Plan
12.0 PROPRIETARY INFORMATION & TRADE SECRETS
12.1 Reports
12.2 Obligation of Confidentiality
12.3 Breach and Remedies
12.4 Return of Materials
13.0 PRIVACY POLICY
13.1 Introduction
13.2 Expectation of Privacy
13.3 Employee Access to Information
13.4 Restrictions on the Disclosure of Account Information
14.0 PRODUCT INSPECTION, QUALITY CONTROLS, ADVERTISING, PROMOTIONAL MATERIAL, USE OF LADYBOSS NAMES AND TRADEMARKS
14.1 Inspection, Product Care, and Quality Controls
14.2 Labeling, Packaging, and Displaying Products
14.3 Use of Company Names and Protected Materials
14.4 Faxes and E-mail - Limitations
14.5 Internet and Third-Party Website Restrictions
14.6 Advertising and Promotional Materials
14.7 Testimonial Permission
14.8 Telemarketing - Limitations
15.0 INTERNATIONAL MARKETING
15.1 International Marketing Policy
16.0 SUBSCRIBE & SAVE CANCELLATION
17.0 SHIPPING POLICY
GLOSSARY OF TERMS
The terms listed below shall have the following meaning throughout these Policies and Procedures regardless of whether they are capitalized.
ACCOUNT: The secure and proprietary back-office associated with each Champion’s LadyBoss business and unique User ID where a Champion can access the Champion Agreement, the Compensation Plan, to ensure that they are eligible to receive bonuses and commissions.
ACTIVE CHAMPION: A Champion who is in good standing with respect to the Champion Agreement and who satisfies the minimum sales volume requirements, as set forth in the Compensation Plan, to ensure that they are eligible to receive bonuses and commissions.
COMPENSATION PLAN: The guidelines and referenced literature for describing how Champions can generate commissions and bonuses.
COMPETING PRODUCT(S): Any program, product, or service offered by another network marketing/direct sales company with characteristics, functions, benefits, or ingredients similar to those offered by LadyBoss, regardless of differences in cost, quality, or other distinguishing factors.
CUSTOMER: Any person who purchases LadyBoss products and does not enroll as a LadyBoss Champion.
CHAMPION AGREEMENT: The most current version of the following along with any addendums or exhibits thereto: (i) LadyBoss Policies and Procedures; and (ii) LadyBoss Compensation Plan.
CHAMPION: An individual or entity who actively promotes, markets, and sells LadyBoss products for profit and who actively seeks and Recruits others to do the same in accordance with the Champion Agreement.
FAMILY UNIT: Parents or dependent children living at or doing business at the same address as a Champion.
LINE OF SPONSORSHIP (LOS): A report generated by LadyBoss that provides critical data relating to the identities of Champions, sales information, and enrollment activity of each Champion’s Organization. This report contains propriety, confidential, and trade secret information.
ORGANIZATION OR TRIBE: The Customers and Champions placed below a particular Champion.
OFFICIAL LADYBOSS MATERIAL: Literature, audio or video recordings, photographs, intellectual property, and/or any other materials developed, printed, published, or distributed by LadyBoss to Champion and/or Customers.
PLACEMENT: A Champion’s position inside his or her Sponsor’s organization.
RECRUIT, RECRUITMENT & RECRUITING: Actual or attempted solicitation, enrollment, encouragement, or effort to influence in any other way (either directly or through a third party), another Champion or Customer to enroll or participate in any direct sales or network marketing opportunity. Recruitment includes but is not limited to messaging, posting, friending, or otherwise contacting known Champions and/or Customers of LadyBoss on social media (e.g., Facebook, Instagram, etc.) to discuss another direct sales or network marketing opportunity. The conduct described in this paragraph is Recruitment even if the Champion’s actions are in response to an inquiry made by another Champion or Customer
RESALABLE: Products shall be deemed “resalable” if each of the following elements is satisfied: 1) they are unopened and unused, 2) original packaging and labeling have not been altered or damaged, 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price, and 4) the product contains current LadyBoss labeling. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be resalable.
SPONSOR: A Champion who enrolls a Customer or other Champions into LadyBoss and is listed as the Sponsor.
SPOUSE: An individual that is legally married to a Champion or an individual that is a party to a legally recognized common-law relationship with a Champion.
UPLINE: This term refers to the Champion(s) above a particular Champion in a Sponsorship line up to the Company. It is the line of Sponsors that links any particular Champion to the Company.
WALLET: A secure feature in the back-office software that maintains a Champion’s commissions and bonuses.